Usage visibility
Let subscribers review real-time bandwidth usage in the same account area used for plans and billing.
Customer access without the support queue
An ISP subscriber portal for everyday service needs.
Let customers check usage, manage plan recharges, pay bills, retrieve invoices and follow complaints from one account experience.
Why it matters
Make routine account questions easier to answer.
Customers contact an ISP for many predictable reasons: to check usage, understand a bill, renew a plan, find an invoice or follow an open complaint. When that information is only available to staff, every simple question becomes a support interaction.
The PHP Radius client portal gives subscribers direct access to supported account and service workflows. Because the portal uses the same platform context as billing and subscriber operations, the information customers see stays close to the records used by the team.
Core capabilities
Self-service for the tasks subscribers repeat most.
Give customers useful visibility and clear actions while keeping the operating record connected to PHP Radius.
Plan recharges
Provide a direct workflow for customers to review and recharge available plans.
Bill payment
Connect supported online payment options to the relevant subscriber billing workflow.
Invoices and transactions
Make invoices and transaction history easier for the subscriber to retrieve without contacting the office.
Complaint management
Allow customers to raise a complaint and follow its status from the same portal.
Shared account context
Keep portal activity aligned with the subscriber, billing and support records used internally.
How the workflow connects
A shorter path from question to answer.
Customers can handle common account needs directly while the team retains the operational context behind each action.
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01
Open the account
The subscriber reaches the portal experience associated with their service account.
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02
Review service
Usage, plans, invoices and transaction information provide context before the customer acts.
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03
Recharge or pay
The customer uses the supported plan or payment workflow available for the deployment.
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04
Request support
If help is still needed, the subscriber can raise and track a complaint connected to the account.
Operational value
A better handoff between subscribers and service teams.
Self-service handles routine visibility while keeping a structured route to support for issues that require an operator.
For subscribers
Find common account, usage, billing and support information without relying on office hours.
For support teams
Reduce repetitive information requests and receive complaints already associated with the subscriber account.
For billing teams
Give customers a direct route to supported recharge and payment workflows, invoices and transaction history.
Common questions
What ISP teams usually ask.
These answers cover the core workflow. We can confirm compatibility and deployment details for your environment during a demonstration.
What can subscribers do in the PHP Radius client portal?
Subscribers can review usage, recharge plans, pay bills, access invoices, view transaction history and raise or track complaints.
Can customers see bandwidth usage?
Yes. The portal can provide real-time usage visibility alongside plan, billing, invoice and support information.
Can subscribers pay online?
Supported payment-gateway workflows can let subscribers pay bills or complete a recharge online. Available options depend on the configured deployment and market.
Can customers download or review invoices?
The client portal provides access to invoice information and transaction history associated with the subscriber account.
Can a subscriber track a complaint?
Yes. Subscribers can raise and track complaints through the portal while the service team manages the request with account context.
Planning resources
Prepare the workflow before implementation.
Use practical guidance to document requirements, test cases and ownership before changing production operations.
See it in your environment
Give subscribers a clearer way to manage their service.
Tell us which account, payment and support tasks create the most repeated work today. We’ll demonstrate the portal workflows relevant to your subscribers.